Returns

Return an item in a few easy steps

Start by providing some information about your purchase so we can locate your order.

This portal is designated for standard returns. For all other return inquiries, please contact our UK customer service team at 1 646 687 6956 or email us with images of the issue at customerservicesusa@hotter.com, and we will provide guidance on the appropriate steps to take.

Order Number/ID*

Find your order number on the top right hand side of your despatch note under “Order details”. It’s shown against ORDER REF.

Zipcode / Email / Phone No.*

Please enter either the post code, email or phone number from the details when you purchased your items.

Return an item in a few easy steps

Start by providing some information about your purchase so we can locate your order.

Return Summary